Refund & Exchange Policy

No Refund Policy

Once an order has been delivered successfully, it is not eligible for a refund unless the issue is caused by our mistake or required by applicable law.

Wrong Product Received

If you receive a product different from what you ordered (for example, you ordered a Toner but received a Sunscreen), please contact us within 48 hours of delivery with:

• Your Order ID
• Photos of the product received
• Photos of the package and shipping label

* Our support team will investigate the issue before approving any request.

Exchange Eligibility

If our investigation confirms that the wrong product was sent by our team:

• You may request an exchange for the correct product.
• The incorrect product must be unused, unopened, and returned in its original packaging.
• The returned product will be inspected before the exchange is approved.

Alternative Offer

If you choose not to exchange the incorrectly delivered product (subject to our approval), we may offer 50% OFF on the incorrectly delivered product, and we will send your originally ordered product separately.

* This option is available only after verification and approval by our support team.

Products Not Eligible for Exchange

Exchange requests will not be accepted if:

• The product has been opened or used.
• The original packaging is damaged or missing.
• The product has been intentionally damaged.
• The request is made after the specified reporting period.

Return Shipping

If the mistake is confirmed to be from our side, we will arrange the return process or provide return instructions.