Skinimage Support

How can we help you?

Find quick answers to common questions about our science-backed skincare products, shipping, and returns.

Categories

Yes, all Skinimage products are formulated with dermatological sensitivity in mind. We use soothing buffers like Centella Asiatica, Panthenol, and Ceramides to support skin health without triggering irritation.
To maintain maximum potency, store your 15% Vitamin C Serum in a cool, dark place away from direct sunlight (or in a cosmetics fridge). Keep the cap tightly sealed to prevent oxidation.
Hydration benefits (Hyaluronic Acid & Centella Cleanser) are immediate. Skin texture and pore improvements (BHA & Niacinamide) can be seen within 2-3 weeks, while pigment fading and wrinkle repair (Vitamin C & Retinol) typically require 4-6 weeks of consistent use.
100%. We never test our formulas or ingredients on animals, and we only partner with cruelty-free suppliers.
Metro cities usually receive deliveries within 2-3 business days. Rest of India takes 4-6 business days depending on the location.
Yes. As soon as your order ships, we will email you a tracking number and link to monitor the delivery status.
Yes, we offer Cash on Delivery across most pin codes in India. You can also pay securely online using UPI, Credit/Debit cards, or Netbanking.
We offer returns or replacements on damaged or incorrect items within 7 days of delivery. Please refer to our Refund Policy page for step-by-step instructions.

Still have questions?

If you cannot find answer to your question in our FAQ, you can chat directly with our skincare experts via WhatsApp.

Chat on WhatsAppFree Skin Analyzer